Frequently Asked Questions
Everything you need to know about shopping at Penningtons
How do I determine my correct size?
We provide a comprehensive size guide on every product page to help you find the perfect fit. Our collections are specifically designed for plus-size silhouettes, ensuring comfort and style.
What is your return policy?
You can return unworn, unwashed items with original tags attached within 30 days of purchase. Returns can be processed via mail or at any of our physical retail locations.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package leaves our warehouse.
Do you offer international shipping?
Currently, we ship to all provinces and territories within Canada and the United States. Please check our shipping page for specific rates and delivery estimates.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal and Apple Pay for a secure and seamless checkout experience.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to make modifications or cancellations, but you may return the items once they arrive.